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Shipping & Delivery

Shipping

We strive to process your order within 2-5 business days after placing your order.

Orders placed on Fridays will not be processed until following week, as our warehouse is closed on weekends.  Orders placed on a Holiday will be processed within 1-7 business days after the Holiday. 

Orders placed with expedited shipping will be processed and shipped that day if they are placed before 2:00 p.m. MST. If your order is placed after 2:00 p.m. MST, it will be processed and shipped the next business day.  Please take that into account when selecting expedited shipping as it may affect your expected delivery date. We cannot guarantee shipments will be delivered on weekends.

Typically, your package should be delivered to you within 5-20 business days after leaving our warehouse. This may vary depending on the Customs process in the destination country. Customers may be charged duties and tariffs on their international orders at the time of delivery in the local currency. taeteastore is not responsible for any country specific tariffs or duties.  Customers will incur any costs associated with  duties, taxes, and/or customs. If you used a promo code or received any discount on your order, you will be charged taxes or duties on the original prices.  taeteastore will not alter any invoices or pricing in an attempt to avoid international fees or charges.

We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges.

All packages are shipped to the provided address. If your address is not verified, you will be contacted via email or text message to verify your address. If your address is not valid, the processing time is longer. Please make sure your address includes zip code and apt number if applicable. taeteastore is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and the customer will be contacted to update their address.  Customer will be charged a shipping fee to reship a package that was returned.

taeteastore serves dozens of countries around the world, and we try our best to do our best.  We hope you can receive our products as soon as possible. And most express delivery is international logistics. Each country has different customs policies, which will lead to different tariffs. I hope you understand.


Preorders

Before you decide to order taeteastore item from our website, please note the following:

  • Payments are charged immediately at checkout not at fulfillment

  • If you decide to cancel your preorder, please do so before the estimated、shipment date. You can cancel your order for full refund to your original

Method of payment

To cancel your Preorder please contact us at  taetea@taeteastore.com.

To return Preorder Items you have 30 days from the date your order has shipped - please contact us at taetea@taeteastore.com to request a return label We do our best to communicate all the details about Preorder Items in the item description.

if at any time you have further questions, please contact us at taetea@taeteastore.com.

Have a question?
We can be reached via email at taetea@taeteastore.com.
We do our best to reply within 24 business hours.
*Please ensure you share your order number, details, and email address for quicker support and resolution.
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TAETEA

TAETEA Group Co., Ltd. (core enterprise: Menghai Tea Factory) is the leader of China's tea industry, founded in 1940...
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