FAQS

Yes, we ship to all over the world, but since tea belongs to food, the specific shipping policy will be different from country to country. Shipping charges will apply and will be added at checkout.

It depends on where you are. We strive to process your order within 2-5 business days after placing your order. Overseas deliveries can take anywhere from 5-20 days.Once shipped, you will receive  email which will include the tracking number for your package.In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

We use all major carriers and local courier partners, international logistics use air transport. 

In the rare case that your package goes missing, but your shipment tracking number confirms the package was delivered, we suggest you check the surroundings of the dropoff location in case your package is hiding in nearby bushes or was mistakenly left with a neighbor. If you still cannot find your package, please contact customer service who can file a claim with the shipping carrier.

It is the client’s responsibility to make sure that somebody is available at the provided address by the time the parcel is due for delivery. Check the link daily from dispatch day to see the latest scans and updates about your delivery.

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

If you placed the order via the registered account, you can request a return or an exchange by clicking the "Order History" link on your account page. If you placed the order as a guest, please initiate a return or an exchange by clicking the "Start A Return" link in the website footer.

Due to global TGA and FDA regulations, TAETEASTORE only accepts returns for unopened and damaged items. Any customer who is concerned about a damaged or defective product can contact us via our "Contact Us" page to discuss the refund process.

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible.Make sure to include the information below:

1) Your order number

2) Product name or SKU number/Product code (you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible.

Depending on the refund option you choose,refunds will be issued to your original account or as a coupon, which you can use to shop on taeteastore.com.Please note that purchases made with coupons can not be returned or exchanged.